RESUME

Sheila Shatzer 951-764-6521 18735 Grand Ave., Lake Elsinore, CA 92530 Sheila.Shatzer@yahoo.com

 

Objective: To procure an Administrative Assistant/Specialist position in Salt Lake City, Utah that would match my varied experience and add to my skill set, while providing excellent service to my employer.

Skills	·               Strong Organizational Skills ·               Excellent Customer Relations Skills ·               Computer Proficiency (learn new programs easily) ·               Data Entry & 10-Key ·               Timekeeping ·               Travel Booking and Expense Reporting ·               Meetings: book conference room, prepare agenda, meeting packets, minutes and action items
	·               Lotus Notes, Microsoft Office Suite (Word, Excel, PowerPoint). AS400, Ariba

 

Experience

Administrative Specialist II   _{Sept 2011 - Present}

Kaiser Permanente Hospitals, Outpatient Pharmacy, Riverside, CA

Handled all word processing and typing. Entered data for reports, tracking of Attendance, FMLA, and Corrective Action and Training for all staff in 4 Outpatient Pharmacies. Purchased and maintained inventory of all office supplies and specialty items for Pharmacies. Supported 2 managers and 4 supervisors to achieve compliance in assuring all training is completed prior to deadlines; all staff compliant for health annually; all timekeeping for approx 100 staff members to assure timecards are correctly coded for time off, LOA’s, FMLA, etc. Onboard new hires and enroll them in required instructor lead training.

Accomplishments:

·                Researched and set up Scan-to-email on copier/fax machine. Result: Saved time and money and shared with Pharmacy Administration so the other pharmacies in service area could have it set up in their locations.

·                Organized staff and Supervisors to work together on performing our own Audits in preparation for the KP internal BPA’s where a minimum of 90% is base goal. Result: Staff felt pride in being part of the process and in the 24 hour pharmacy we were able to then get a score of just under 99% which was unheard of for a pharmacy that large. These audits prepare us for a State audit.

·                Administrative Specialist of the Year, 2013.

Administrative Specialist II          _{Dec 2008 - Sept 2011}

Kaiser Permanente Health Plan, Member Service Call Center, Corona, CA

Provided administrative support to several  Customer Service Representative team managers as well as other departments: Operations, Training, Quality Assurance, Regulator and HR.  Handled all word processing and typing. Entered data for reports, tracking Employee Recognition gifts in accordance with IRS rules to KP’s National Payroll in an Excel spreadsheet. Scheduled and calendared meetings in onsite conference rooms, as well as set up A/V equipment, catering and minutes. Maintained filing system for over 500 employees. Assisted with planning of annual off-site event, as well as events at call center during the year for staff that included ordering food and gifts for all staff. Assisted Team Managers with bi-weekly timekeeping. Ordered office supplies in Ariba.

 

 

Accomplishments:

·                In assisting the Kaiser Rider Liaison and Security in tracking parking citation for Car Pool violations, I distributed forms for all staff (600+) to provide vehicle information. I entered into a spreadsheet to enable security to identify the employee in violation. Result: Decreased violations dramatically.

·                Researched policy and procedure for reporting employee gifts and found we were not in compliance. Result: Corrected the process to avoid fines.

 

Customer Service Representative  _{Jul 200 7- Dec 2008}

Kaiser Permanente Health Plan, Member Service Call Center, Corona, CA

Answer calls from members on a wide variety of needs from appointments, facility locations to Medicare, benefits, plan options to web support on KP.org.

Accomplishments:

·                My QA scores average in the high 90’s monthly, with several times receiving 100%.

·                Received several “compliments” from members for outstanding superior customer service. Was reported to my manager for acknowledgment

Administrative Specialist II           _{Jan 1991-Jul 2007}

Genlabs, Chino, CA
Handled a variety of roles, at one time had 3 desks. Was hired as secretary to President and VP’s but also had to learn the order entry roles and the shipping roles by preparing bill of ladings.

Accomplishments:

·                I became the administrative contact for the “Contract Packaging” Vice President to assist his accounts with the logistics of assuring production was constantly updated on orders and due dates, to assuring shipment to the customer’s customer (Costco, Sam’s, Home Depot, etc) based on the due dates.

·                Created spreadsheets to track all orders and shipping for several customers that made tracking-at-a-glance easy for production to follow.

·                Worked diligently with transportation companies to get the best prices and best service. Result: lower costs in shipping for our customers and for Genlabs shipments as well.

 

Education Riverside Community College, Norco, CA  General Studies (No Diploma)	1991-1993
Corona High School, Corona, CA General studies with emphasis on Clerical: Recordkeeping, typing, shorthand (Diploma)	1973
References Furnished on request.

Sheila Shatzer Resume page 2